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Privacy Policy

 ARITHMETIC HUB PRIVACY POLICY

 

In this Privacy Policy, “the Company”, “we”, “us”, and “our” refer to Arithmetic Hub (a sole trader company registered with the UK HM Revenue and Customs).  The terms “you” or “your” refer to you as a user of our Service. This policy applies to all personal data processed by us and has been written to comply with the duties imposed by the UK-GDPR (General Data Protection Regulations) and the UK Data Protection Act 2018. 

 

1.   Important information and who we are

 

Arithmetic Hub is the data controller and is responsible for your personal data. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

 

Arithmetic Hub

Email: thearithmetichub@gmail.com

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

2.   Data we collect about you

 

Personal data, or personal information, means any information about an individual from which that person can be identified.

 

We may collect, use, store and transfer the following kinds of personal data about you:

 

·       Identity Data includes your first name, last name, organisation name, Arithmetic Hub account number, and job title.

·       Contact Data includes your billing address, delivery address, email address and telephone number.

·       Financial Data includes your bank account and payment card details.

·       Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

·       Technical Data includes information on your internet protocol (IP) address, data related to your device/browser, and on-site activities.

·       Profile Data includes your username (email address) and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

·       Usage Data includes information about how you use our website, products and services.

·       Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

3.   How is your personal data collected

 

We use different methods to collect data from and about you, including:

 

·       Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. 

·       Automated technologies or interactions:  As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. 

 

We collect personal data by using cookies, server logs and other similar technologies. Please see our cookies policy (https://arithmetichub.com/cookies) for further details.

 

We may also collect Identity and Contact Data from:

 

·       data brokers or aggregators such as The Education Company based in the UK and

·       publicly available sources such as Companies House and the UK Electoral Register.

 

4.   How we use your personal data

 

We will only use your personal data when the law allows us to and for the purpose for which we collected it. Typically, we will use your personal data in the following circumstances:

 

·         Where we need to perform the contract we are about to enter into or have entered into with you.

·         Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·         Where we need to comply with a legal obligation.

·         Marketing of our products and services.

 

We do not share your personal data with any third party for marketing purposes. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us in connection with product or service purchase transactions.

 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

5.      Disclosures of your personal data

 

We may share your personal data with the parties set out below:

 

·       To our nominated third-party carriers to enable them to deliver your order and to contact you if there is a problem with delivery;

·       To registered credit reference or fraud prevention agencies who may retain and use your personal information.

·       To our bank or our invoice providers to process payment.

·       To our service providers who provide IT and system administration services.

·       To our professional advisers including lawyers, auditors and insurers who provide consultancy, legal, insurance and accounting services.

·       To HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

·       To third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. 

·       To the police or other law enforcement agencies in relation to security-related or law enforcement investigations or in the course of cooperating with authorities, protecting and defending our rights or property or complying with legal requirements.

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

6.   Data security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

7.   Data retention

 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

 

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances, you can ask us to delete your data.

 

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

 

8.   Your legal rights

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including making a request to:

 

·            access to your personal data,

·            a correction of your personal data,

·            erase your personal data,

·            request restriction of processing of your personal data,

·            transfer of your personal data.

 

You have the right to withdraw your consent at any time and object to the processing of your personal data.

 

If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data or to exercise any of the other rights unless your request is clearly unfounded, repetitive or excessive. 

 

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.